Terms & Conditions
Terms and Conditions - Individuals
GENERAL TERMS AND CONDITIONS as of 11 April, 2013
When an individual, a person on his / her own behalf, (hereinafter referred to as ‘Customer’) that is registered with World Train Travel (hereinafter referred to as ‘WTT’) pays WTT a deposit or full- or part-payment for the cost of travel on a journey on a train or on a tour or for another service, operated by a train company, tour operator or service provider (hereinafter referred to as ‘Provider’), as presented by WTT, the Customer enters into an agreement with the Provider for all matters relating to the journey or service connected to the booking, and full acceptance of these Terms and Conditions, and those of the Provider by the Customer is assumed.
WTT is an agent; the contract is between the Customer and the Provider.
RAILWAY OPERATORS’ AND OTHER CARRIERS’ CONDITIONS
The relevant conditions of carriage and byelaws of the railway operators over whose lines The Client’s customers or the Customer travels are incorporated into the contract together with those of any other carrier.
The contract also includes, where applicable, the Uniform Rules concerning the Contract for International Carriage of Passengers and Luggage by Rail (CIV) which are applicable to the Berne Convention concerning international carriage by rail.
VARIATIONS OF THESE TERMS AND CONDITIONS
These conditions are subject to variation at any time.
Any variation will be displayed here and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
These Conditions and any appendices shall take effect on the date displayed above until further notice, or as superseded by later versions.
The Customer is hereby notified that there must be adequate insurance cover for the travel, tour or service booked by the Customer with WTT. Cover must include refunds, cancellations and travel plan alterations, howsoever caused. WTT accepts such a booking on the strict understanding that this insurance cover is in place.
PASSPORTS & VISAS
The Customer is responsible in ensuring passports and visas, as may be required, are valid prior to departure, and for the entire duration of the journey.
BOOKINGS AND RESERVATIONS
When a ticket, tour or other service (hereinafter referred to as ‘ticket’) is reserved, WTT sends an email confirming the booking, with a booking reference number.
A booking fee may be charged.
Examine tickets carefully upon receipt. Both the Provider and WTT accept no liability for ticket errors resulting from incorrect information provided by you.
If there is any inaccuracy, the Provider must be notified within 24 hours of receipt of your tickets.
The Provider aims to ensure that all tickets booked through WTT are issued correctly and efficiently but in the event of any error or delay occurring in connection with the booking or the issue of tickets, the maximum liability to the Customer may be to refund the price of the ticket, notwithstanding these terms and conditions.
Names on travel documents must match exactly those shown on passports.
If an e-ticket has been provided by WTT, it must be taken when travelling as it may be required on demand. Customers should also have a valid form of identification during travel.
FARES AND PAYMENT
All fares quoted by WTT are subject to availability and are only available when payment has been received from the Customer.
There are various ways to pay, including credit cards, bank / wire transfers and UK cheques. These and other methods are covered in the guide ‘How to Pay for Tickets and Tours’.
REFUNDS AND CHANGES TO TICKETS
Unless indicated otherwise in the specific terms that apply to the ticket, it is only valid for travel at the times stated on it and may not be exchanged.
If the Provider makes any change to or cancels the booking, the Provider's maximum liability may be the refund of the ticket price.
WTT is involved in the administration of refunds and changes to tickets and tours for all bookings on luxury trains, whereas the Provider handles refunds and changes to tickets and tours for all bookings on tourist trains directly with the Customer.
The details concerning ticket refunds are set out in the specific terms that apply to it. If these permit a refund, WTT reserves the right to charge a processing fee of up to 20% of the cost of the ticket if WTT is involved in the administration of the refund. The Provider may charge a processing fee.
The processing fees made in respect of exchanges and cancellations, if WTT is involved in their administration, are in addition to any charges that may be made by the Provider concerned.
Refunds on partially-used tickets are not available.
All refunds will be made by any method by which WTT deems, if WTT is involved in the administration.
WTT will not be liable for any delay, poor performance or failure in performance caused by matters beyond WTT’s reasonable control.
Likewise the Provider will not be so liable.